Find answers to all of your questions
Our FAQs cover the most common questions about our bespoke staircases, including design options, measurements, materials, lead times, pricing, and delivery. Whether you’re an architect, builder, or homeowner, this page is designed to help you understand our process, what’s involved in manufacturing a custom metal staircase, and how to prepare for installation. If you can’t find the answer you’re looking for, our team is always happy to help with tailored advice.
What style staircase can have open treads?
All of our styles can feature open treads, creating a visually light and elegant look. Open risers work best when there’s an open space or architectural feature behind, allowing light to flow and enhancing the sense of space. If there’s just a wall behind, the effect can feel heavy or dark — in this case, a closed tread design might be better and could also provide the opportunity for clever under-stair storage.
How are the spindles seamlessly attached to the Carbon Stringer?
We weld studs directly to the tread plate. The base of each spindle is then carefully drilled and tapped, allowing it to secure cleanly onto the stud through discreet through holes in the plate. The result is a seamless, minimalist finish.
Are there any specific joist requirements?
We recommend using a steel beam as the trimming joist for the best support, but we have successfully worked with a variety of other joist materials. If you're using posi-joists, we advise lining them with structural plywood to ensure adequate strength and stability. For more specific guidance tailored to your project, please speak to one of our team members. We’re happy to assist!
My walls are not structural, will this be a problem?
Not at all. Every project is unique, and there are many ways to work around this. Simply give us a call, and we can discuss your specific situation and offer solutions to ensure your staircase is securely installed, even if your walls are not structural.
Does everything just bolt together?
Yes, most of the staircase components bolt together using a variety of fixing methods, making the installation process straightforward. The only time you may need some joinery skill is if you choose a continuous handrail system. In this case, the handrail is supplied oversized so it can be cut and joined on site to fit your specific requirements.
Do you provide structural calculations?
While we design and manufacture your staircase to the highest standards, it is your responsibility to ensure that the structure of the building is substantial enough to support the staircase. Structural calculations should be completed by your team or a structural engineer. We are more than happy to liaise with your structural engineer to advise on the design and ensure everything aligns. Alternatively, we can offer structural calculation services as an additional service should you require it. Let us know how we can assist with this part of the process!
How is the staircase fixed to the floor? Underfloor heating?
The staircase is fixed to the floor using a base plate fixing, which we design according to your specific building requirements. There are multiple methods for fixing the staircase, ensuring it’s secure and stable. If you have underfloor heating, it's important to consider this early on in the design process, as adjustments may be needed to ensure proper installation without damaging the heating system. It’s always best to get in touch with us at an early stage so we can advise on any preparations or considerations required for your particular setup.
Do I have to have a handrail on top of the glass?
We always recommend having a handrail somewhere on the staircase, whether it’s on the balustrade or the wall for added safety. However, if you prefer not to have a handrail on top of the glass, we recommend using 17.5mm laminated toughened glass instead, which meets safety standards without the need for an additional handrail. As regulations can vary, we advise you to double-check with your building control officer to ensure compliance with local safety guidelines.
Does a cantilever staircase fix directly to the wall?
Yes, cantilever staircases are anchored directly to a structural wall. For a secure installation, the wall must be a minimum of 140mm thick high density (7n) concrete block wall. If this isn't the case there are other methods available, please speak to our Design Team!
I’ve seen a design I like elsewhere, can you make that?
Yes, we can often accommodate different designs. Simply add a few images of the design you like to your enquiry form or attach them in an email, and we will do our best to bring your vision to life. Let us know, and we’ll work with you to create a staircase that meets your exact requirements.
Can you manufacture external metal staircases?
Yes, all of our designs can be adapted for external environments. We can also galvanise the staircase to provide added protection against the elements, ensuring durability and longevity in outdoor settings.
Can you stain the treads to match the colour of my floor?
Yes, we offer a specialist stain service to match the colour of your flooring. Simply send us a sample of your floor finish, and we will provide a stain sample for you to confirm. This ensures your treads complement your floor perfectly for a cohesive look.
Do you supply all of the fixings we need?
Yes, we supply a complete fixing kit and touch up kit should you require one. If your design requires chemical anchors, we ask that you source these yourself as they will be specific to various structural requirements.
What timber options do you have?
Our most popular timber option is Oak, which we stock in large quantities. However, we can also source other timbers such as Walnut, Ash, and a variety of others upon request. If you're looking for a specific wood, just let us know, and we'll do our best to accommodate your needs. Please note that lead times may vary depending on availability.
Do stairs increase home value?
Yes, well-designed stairs can increase the value of your home. A visually appealing staircase can serve as a focal point in your interior, enhancing the overall aesthetic and functionality of the space. Staircases that are both stylish and functional-especially when they maximize space or create a unique feature-are attractive to potential buyers. Investing in a high-quality, custom staircase can be a great way to enhance your home's appeal and potential resale value.
Are metal stairs cheaper than wood?
Generally, metal stairs can be more cost-effective than wooden staircases, especially when considering long-term durability and maintenance. Metal staircases require less upkeep and are highly resistant to wear, making them a great investment. However, the overall cost depends on factors like design complexity, materials, and finishes. Wooden stairs, especially with premium materials and intricate designs, can be more expensive due to the labor-intensive process and material costs. Ultimately, the choice between metal and wood depends on your design preferences, budget, and the style you're aiming for. Our team can help you explore options within your budget and ensure you get the best value for your staircase.
How long does a steel staircase last?
A well-maintained steel staircase can last for decades due to its durability and resistance to wear and tear. Steel is highly resistant to corrosion, especially when properly coated with protective finishes, ensuring long-term strength and stability. Regular care, such as cleaning and checking for any wear on finishes or connections, will help extend the lifespan of your staircase even further.
What non-slip options do you offer for the treads?
We offer several non-slip solutions to enhance safety without compromising on style: Grip Strips – Discreet anti-slip inserts embedded into the treads. Textured Finishes – A lightly brushed or grooved surface for added traction. Anti-Slip Coatings – A clear or tinted treatment applied to the tread surface.
What powder coat finishes are available for your metal stairs?
We can powder coat your metal staircase in any RAL colour, giving you complete flexibility to match your design vision. Our most popular choice is Anthracite, but we can accommodate any RAL shade to suit your space.
Do you offer custom handrail designs?
Yes! We offer fully custom handrail designs to complement your staircase and match your style preferences. Whether you’re looking for a a classic timber profile, or something completely unique, our design team can create a handrail that fits seamlessly with your staircase. Get in touch to discuss your ideas, and we’ll help bring your vision to life.
How can (the customer) we collaborate with your design team?
You can work with our design team in several ways, including in-person consultations, virtual meetings, and collaborative planning sessions. We’ll tailor the process to suit your project needs.
Does a cantilever staircase fix directly to the wall? and How can I tell if my walls are strong enough for a cantilever staircase?
Yes, cantilever staircases are anchored directly to a structural wall. For a secure installation, the wall must be a 140mm block wall with blocks rated at 7 Newtons for strength.
What tread thickness options are available?
Tread thickness varies depending on the staircase design: Closed, Zig-Zag, or Sawtooth Stringers – Standard tread thickness is 32mm. However, if you prefer a flush finish with rebated tread tabs, we can provide a 40mm option. Central Spine Staircases – Our oak treads for this design have a substantial 112mm thickness, offering a bold and striking look. If you have specific design preferences, our team can discuss custom options to achieve the perfect aesthetic and structural balance.
What if I need to postpone delivery?
Once you’ve authorised us to begin manufacturing your staircase, we’ll confirm a scheduled delivery date. If your schedule changes, please give us at least 4 weeks notice before the agreed delivery date and we can reschedule manufacture accordingly. If we don’t receive sufficient notice and your staircase has already been manufactured, we can store it free of charge for up to 2 weeks. After this period, storage will be charged at £100 per week until delivery is arranged.
Does the Metal Staircase Co. offer a warranty?
Yes. We provide a 2 year warranty covering the structural integrity of your staircase, including defects in materials, workmanship, or design. It excludes natural timber movement, general wear and tear, or damage caused by third parties. Please contact our team for full warranty details, we’ll be happy to provide them.
What are your payment terms?
To secure your order and begin the design and manufacturing process, we require an initial 20% deposit giving the go ahead to begin project. Then 30% is required following signing off of final design drawings, which gives us the approval to begin manufacturer. The remaining 50% is due 5 days before agreed delivery date. Please note, if the final payment is not made by this time, we reserve the right to cancel the delivery, and you will be charged for any re-organised delivery.
Do you accept card payments?
We accept Visa Credit, Visa Debit and Mastercard. Business cards will be subject to additional fees.
How can you guarantee the quality of your work?
We guarantee the quality of our work through strict adherence to industry standards and the use of premium materials: All of our steel components are manufactured to a high standard. All glass is produced to British standards and is appropriately stamped for compliance and quality assurance. We only use prime grade timber, sourced from FSC-certified suppliers, and finish it with durable lacquers to ensure long-lasting beauty and performance. These practices ensure that every staircase we produce is of the highest quality, built to last and meet safety standards.
How should I look after my new staircase?
To keep your staircase looking its best, we recommend using a damp cloth for cleaning. Avoid using any aggressive cleaners, as they could damage the lacquer or powder coat finish. For the glass balustrade, everyday glass cleaner works well to maintain a clear and streak-free finish. Regular care will help preserve the appearance and durability of your staircase for years to come.
Do you have a showroom?
Yes, we have a showroom with a selection of small staircase examples showcasing a variety of features. We’re open Monday to Friday, from 8:30am to 5:30pm—feel free to come in and have a look! We’ll even pop the kettle on for you.
How much does a Metal Staircase cost?
All of our staircases are made to measure, as each project has unique requirements. However, as a general guide, a metal staircase can start from £12,000 + VAT. This price is based on a 13-rise staircase with glass balustrade on one side.
What information do you need to receive a detailed quote?
For a detailed quote, plan drawings are ideal. However, if these are unavailable or have changed, basic measurements of your space will suffice. If you’re simply replacing an existing staircase, you can send us photos of your current staircase in its current state. Additionally, we’ll need to know which style of staircase you prefer. Once we have this information, we can provide a quote based on your desired design.
Where are the staircases made?
Our staircases are designed and manufactured in the UK, which means we can offer quicker lead times without compromising on quality. By keeping production local, we have full control over the process, ensuring precision and faster delivery to meet your project deadlines.
How do you price your staircases? Are they per step or per project?
Our staircases are priced per project, taking into account the overall design, materials, customisation, and complexity of the installation. We consider factors such as the size of the staircase, the type of finish, and any bespoke features or structural requirements. For an accurate quote, we’ll discuss your specific project details and provide a tailored estimate based on your needs.
How long does a steel staircase last?
A well-maintained steel staircase can last for decades due to its durability and resistance to wear and tear. Steel is highly resistant to corrosion, especially when properly coated with protective finishes, ensuring long-term strength and stability. Regular care, such as cleaning and checking for any wear on finishes or connections, will help extend the lifespan of your staircase even further.
What safety regulations apply to the glass used in your staircases?
We follow strict safety standards to ensure durability and compliance: With a handrail – We use 12mm toughened glass for strength and reliability. Without a handrail – We use 17.5mm laminated glass for added safety and structural integrity. Our glass options are designed to meet building regulations while maintaining a sleek, modern aesthetic. Let us know your preferences, and we’ll ensure the best fit for your staircase.
What if I need to postpone delivery?
Once you’ve authorised us to begin manufacturing your staircase, we’ll confirm a scheduled delivery date. If your schedule changes, please give us at least 4 weeks notice before the agreed delivery date and we can reschedule manufacture accordingly. If we don’t receive sufficient notice and your staircase has already been manufactured, we can store it free of charge for up to 2 weeks. After this period, storage will be charged at £100 per week until delivery is arranged.
How does the stair fit to the floor?
All our stringers feature a precision engineered foot plate for a secure connection. We recommend either fixing the staircase directly to the structural slab, or shuttering out a space where the staircase will connect and installing or pouring a concrete pad for it to sit on. The foot plate is designed with countersunk holes for heavy duty concrete screws, along with through-holes for chemical anchors where required. This dual fixing approach ensures a secure, rigid connection to the floor slab.
How is a central spine attached to the floor? Do we need additional support?
Our central spine staircases are engineered for strength and stability. At the base of the spine, we weld a substantial steel base plate that forms the structural anchor point. This plate is designed with countersunk holes for heavy duty concrete screws, along with through-holes for chemical anchors where required. This dual fixing approach ensures a secure, rigid connection to the floor slab.
Will underfloor heating cause an issue?
Not at all. If you inform us early in the project, we can advise on the best fixing methods and ensure the design of the staircase accommodates your underfloor heating.
Can I collect my staircase from The Metal Staircase Co.?
Yes, you can collect your staircase to save on delivery costs. Just make sure you have an appropriate vehicle (ideally a long wheelbase van or larger) and strapping to securely transport the staircase. In some cases, we may deem the staircase unsuitable for collection if it requires special handling. If that’s the case, we will let you know and highlight any considerations.
What areas do you deliver?
We cover the entirety of mainland UK. Delivery to areas such as the Highlands of Scotland or South West England may incur additional charges due to distance and logistics.
What if the parts arrive damaged?
"Upon receiving your order, please carefully check all components for any damage. If you notice any issues, document them with photographs and email them to your project handler. We will do our best to resolve the situation as quickly as possible. Please note, if no damage is reported within 48 hours of delivery, we cannot accept responsibility for any damaged parts. You can find more details about our Damaged Goods Policy on our Terms & Conditions page."
What’s your typical lead time?
Our typical lead time is usually around 8-10 weeks. However, for more bespoke designs this will be slightly longer due to additional manufacturing requirements.
I am struggling to measure up for my staircase, can you help?
Not to worry! We offer a comprehensive on-site measuring service to ensure accurate measurements for your staircase. There is an additional charge of £800 + VAT for this service, and our team will guide you through every step to make sure everything fits perfectly.
My walls are not structural, will this be a problem?
Not at all. Every project is unique, and there are many ways to work around this. Simply give us a call, and we can discuss your specific situation and offer solutions to ensure your staircase is securely installed, even if your walls are not structural.
Does everything just bolt together?
Yes, most of the staircase components bolt together using a variety of fixing methods, making the installation process straightforward. The only time you may need some joinery skill is if you choose a continuous handrail system. In this case, the handrail is supplied oversized so it can be cut and joined on site to fit your specific requirements.
How is the staircase fixed to the trimmer?
We supply a steel trimmer plate, which is securely fastened to your trimmer. This plate is designed to house the pre-set fastening positions for the main staircase body, ensuring a strong and stable connection between the staircase and the trimmer. The system is straightforward to install, making the process efficient and secure.
If you are supply only, who can fit our staircase?
Although we offer a supply-only service, we provide all the resources you need to successfully install your staircase. Here's how you can proceed with the installation: Installation Guide: We provide a detailed installation guide that outlines the step-by-step process to help you or your team install the staircase with ease. Technical Support: Our experienced design team is available to assist with any questions during the installation process. We’re happy to guide you through any steps that may require clarification. Technical Plans: We provide comprehensive technical plans to ensure all measurements and details are clear, making installation straightforward. Recommended Installers: If you prefer professional help, where possible we will recommend trusted installers who are experienced with our staircases and can complete the job to the highest standard. Whether you’re installing it yourself or working with a professional, we’re here to ensure you have all the support and resources needed for a successful installation.
Do you supply all of the fixings we need?
Yes, we supply a complete fixing kit and touch up kit should you require one. If your design requires chemical anchors, we ask that you source these yourself as they will be specific to various structural requirements.
Do you offer an installation service?
No, we offer a supply-only service, so it will be up to you and your team to install the staircase. However, we provide a detailed installation guide with the recommended process, and if you have any questions during installation, our technical team is always available to assist. If you require installers, we can recommend trusted professionals in certain areas. Alternatively, our sister company, First Step Designs, offers a full turnkey solution if you prefer a complete supply and installation service. Let us know your location, and we’ll provide the best options for you.
What service does Metal Staircase Co provide?
At Metal Staircase Co, we offer an affordable option for acquiring a statement staircase through our supply-only service. Our staircases are designed with ease of assembly in mind, using a range of mechanical fixings-much like a large Meccano set. This allows you to achieve a stunning, custom staircase at a more budget-friendly price, with a straightforward and efficient assembly process.
Do I need planning permission to install a staircase?
In most cases, planning permission is not required to install a staircase, especially if it's an internal feature and does not significantly alter the structure or external appearance of your home. However, there are some situations where permission might be necessary, such as: If you're building a staircase in a new extension or altering an existing building's exterior. If the staircase affects the structure or layout in a way that may impact safety or accessibility. If your property is listed or in a conservation area, additional restrictions may apply. It's always a good idea to check with your local planning authority or consult a professional to ensure that your project complies with building regulations and planning requirements.
How are the stairs packaged and shipped?
Our staircases are carefully packaged to ensure they arrive in perfect condition. The components are securely wrapped in protective materials to prevent damage during transit. Larger parts are often shipped on pallets, while smaller components are carefully boxed.
Do you recommend any machinery for handling the staircase?
For installation, you may want to consider hiring a Genie lift, as it can make handling and positioning the components much easier for your installers. If you need further guidance on equipment, our team is happy to advise.
What equipment is required for delivery?
Please ensure you have at least four people available to unload the vehicle, as the staircase components are heavy. The driver is not insured to assist with unloading.
Does a cantilever staircase fix directly to the wall? and How can I tell if my walls are strong enough for a cantilever staircase?
Yes, cantilever staircases are anchored directly to a structural wall. For a secure installation, the wall must be a 140mm block wall with blocks rated at 7 Newtons for strength.
Will the fixings be visible?
We prioritise sleek, high-end finishes, and in most cases, fixings are either concealed or designed to blend seamlessly with the staircase. Let us know your preference, and we’ll guide you on the best approach.
How is the staircase fixed to the floor?
The fixing method depends on your specific staircase design and flooring type. Our team ensures a secure and seamless installation, with minimal visual impact.